Inclusive smartwatch design to support elderly individuals in their daily lives
Service
Software & Packaging Design
year
2020
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Challenge
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Key Challenges Included

Elderly individuals and their families often face difficulties in maintaining consistent communication and managing daily health routines.

- Disorganized medication schedules and missed doses

- Lack of real-time health and location updates

- Inaccessible smart devices for elderly users

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Target Users

Elderly individuals who need support in managing their daily health routines, and family members who want to monitor their loved ones’ well-being remotely.

Problem Statement

''As populations age, families worry about their elderly relatives' health and safety, especially when living apart. Seniors often forget medications and struggle with regular activity and vital sign tracking. Families lack effective tools for remote monitoring. Mate bridges this gap, offering organization, real-time updates, and peace of mind.''

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Results
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Solution

Improved Adherence: Better tracking of medication and activity led to higher compliance.

Increased Peace of Mind: Family members reported feeling more connected and informed.

Higher Engagement: Elderly users showed positive feedback on usability and daily utility.

- Personalized health diary and reminder system for medications, exercises, and vital measurements.

- Real-time location and activity updates for family peace of mind.

- Easy-to-use E-ink display optimized for elderly users.

- Companion mobile app enabling shared access for caregivers and relatives.

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Design Process
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Mate Smartwatch
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Mobile Application
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UI Guide

Key UI elements and design principles that shape the Mate app’s user-friendly interface.

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User Flow

Flow diagrams highlighting user goals and touchpoints.

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Display Screens

E-ink display was preferred in Mate smartwatches for their clarity, simplicity, and tactile usability, offering a more accessible and user-friendly experience for elderly users compared to traditional touchscreens.

• Mate automatically detects situations such as falling, no motion, or leaving the safe area.

• In these cases, notifications will be sent to their relatives who are registered in the system and they can communicate with to patient directly on Mate.

• Reminders for medication, exercise, or health measurements can be added through the Mate mobile application.

• Each reminder is delivered with its description at the scheduled time.

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Packaging Design

The product package includes a smartwatch, a wireless charging stand, a charging cable, and an adapter—all thoughtfully arranged to ensure a seamless setup experience. Comprehensive user manuals and an NFC tag guide are also provided. The overall presentation highlights the smartwatch as the focal point, drawing immediate attention to the core device.